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XeHost Acquires Juna Web

June 16th, 2010

We are very pleased to announce that after much negotation and planning, we have acquired Juna Web! The following e-mail was sent out to all Juna Web clients just a few moments ago:

 Greetings! 

My name is Sean Frank and I am the Chief Executive Officer of XeHost. After much negotiation and planning, we are proud to announce that we have officially acquired Juna Web. On behalf of the entire XeHost team, we would like to welcome you! We have been providing quality hosting services since 1999 – our reputation for stellar support and uptime speaks for itself. I have every confidence that you will find your stay at XeHost to be very rewarding. We currently have an industry-leading 15-minute average response time guarantee on all support tickets. From this point forward, we request that you submit all support inquiries directly to us (over the next few days the Juna Web website will point to our domain). To do so, simply go to http://clients.xehost.net and click “Client Area” to login (login information is below). Once logged in, click the “Submit Support Ticket” link to submit a ticket to our support department. I’m sure you are concerned that things will change or that you will need to update your hosting settings. Rest assured, we will make the move to our servers as quickly and painless as possible. In fact, we have already went ahead and migrated all of the Juna Web accounts to our network. If you are on the public Juna Web nameservers (ns1.junaweb.com, ns2.junaweb.com, ns3.junaweb.com, or ns4.junaweb.com), no change is need on your end – the nameservers are already pointing to our servers. If you are on different nameservers, you will either need to switch to our anonymous nameservers (ns1.xdns2.net and ns2.xdns2.net), or you will need to contact us to get your nameservers fixed. Please note that the old server will be shut down this Saturday so if you are not pointing to our servers by then, you will experience downtime.

All clients should be advised that although we did our best to mimic the server configurations of the old Juna Web servers, we needed to change some settings for security reasons. In the event that you notice any errors on your website, please contact our support team immediately so that we can get them resolved for you as quickly as possible. In moving to our network, you will experience a number of different upgrades. Most importantly, we utilize premium bandwidth that will result in decreased latency and faster page loads for you. Although XeHost’s hosting packages are slightly different than those of Juna Web’s, we will be happy to honor current hosting packages and pricing for as long as you wish to remain with us. Please note that in hosting with us, you will now have the ability to setup automatic billing so that you do not need to worry about manually paying your invoice each month. Also, we are a certified domain name reseller and can handle all of your domain name needs. Clients that register domain names from us can control them directly in the client panel! 

****IMPORTANT**** You will no longer need to access your Client Area through Juna Web. All of your Billing and Support needs will be handled through http://clients.xehost.net – our official Client Area. Your login credentials are exactly the same as they were in the old Juna Web client portal. In the event that this password does not work for you, simply use the “Forgot Password” link below. Please feel free to change this password once logged in.

By the time you received this e-mail, your PayPal subscription to Juna Web will have been cancelled by someone from the Juna Web billing department (if paypal was your payment method). This means that you will need to manually pay your first invoice with us. When you pay this invoice, if you choose to use PayPal as your payment method, you can create a new subscription so that you have automated billing once again. Alternatively, we also accept Credit Card and Check/Money Order payments. If you’d like to setup automatic credit card billing, please submit a ticket to our billing department and we’d be glad to assist you! We welcome your questions, comments and concerns. Please contact us if you have any questions and we will get back to you right away. I invite all of you to e-mail me directly at sean.frank@xesolutions.net . Thank you and we are looking forward to serving your hosting needs for many years to come!

 Best Regards,Sean Frank
Chief Executive Officer
XE Technology Solutions
http://www.XeSolutions.net

On behalf of everyone at XeHost, I’d like to welcome everyone from the Juna Web family! I have no doubt you will enjoy your stay with us.

 

 



Is a Virtual Private Server right for me?

May 15th, 2010

Undoubtedly, one of the latest fads in the web hosting industry is the Virtual Private Server (VPS for short – also sometimes referred to as VDS or Virtual Dedicated Server). In short, a VPS is a way of splitting a server into multiple partitions using virtualization software. These different partitions can run their own operating system, be rebooted individually, and be completely controlled independent of the other partitions. We utilize this technology to sell these different partitions to users, allowing them to have their own “virtual private server”.

The question now arises “is a VPS right for me?”. Many people incorrectly jump on the VPS bandwagon because of the increased power and control over their service that it grants them but do not really understand what risks they are potentially facing. The two biggest issues to consider when deciding whether to choose to upgrade to a VPS are management and price.

1) Management- With both shared and reseller hosting packages, your hosting provider does a lot for you behind the scenes to ensure that your hosting is stable and secure. The provider frequently hardens, secures, and optimizes the server to prevent any problems. In a VPS enviornment, this technical burden is on you. If you do not posess the technical knowledge to efficiently maintain your VPS (meaning you cannot troubleshoot technical issues yourself, nor can you perform any of the actions previously mentioned effectively), you lose out on the reliability of the service. Sure, there are ways to overcome this problem such as to pay a premium price for a managed VPS plan (one that your hosting provider will manage for you) or you can hire a server management company to help you out. In any case, you are adding more to the cost.

2) Price- Price is the second major factor in choosing whether to upgrade to a VPS or not. While some people get excited to see super-low price VPS plans, there are many results of this “budget” service. Firstly, the VPS will use budget virtualization software. A quick google search will show you many horror stories that result from this – mainly the low-end software being exploited through a vulnerability and then the server getting hacked. In this case, all of your content is often lost. Also, these low end VPS plans do not come with the same software and features that you and your clients would expect (ie. cPanel and Fantastico). You will need to pay extra for these licenses and install them yourself. At the opposite end of the spectra, you can get a high end VPS using the latest and best virtualization technology with the best value-added features but pay significantly more than you would for the same features on a reseller plan. The only real “extra” thing you are getting for the significantly higher price is root access to the server and the ability to host reseller accounts (though some hosts, ourselves included, now have the ability to give reseller customers access to create and host their own reseller accounts).

Now that the two main factors in deciding whether to upgrade to a VPS plan have been addressed, it is time to decide if a VPS plan is right for you. For clients that ask us if we think it is worth it for them to upgrade, we ask them the following two questions:

1) Do you need root access, or do you just want it?
2) Do you think it is worth it to pay more for slightly less features?*

*There are slighly less features on a VPS than a reseller if you use a reseller hosting provider that offers value added services. At XeHost, we offer many different value added services on reseller plans such as a Free WHMCS, End-User Support, a Free Enom Domain Reseller Account, a Free Hosting Template, and much more!

If the client cannot answer yes to both of these questions confidently, then we advise them that a reseller plan may be best for them. While it may be attractive to be on a more expensive hosting platform, they are geting more “bang-for-their-buck” as is. For clients that do answer yes to both questions, a VPS may be a very beneficial solution to them.

At XeHost, we pride ourselves in offering very high-end and high-performance Virtual Private Servers. Here is a breakdown of some of the features that we offer:

8-Core Intel Dual Xeon CPUs- We utilize top-of-the line servers for all of our VPS plans. Budget hosts that run VPS plans often run them on budget servers, hindering the ability of the VPS to meet its full potential. We run our VPS’s on very high end servers to ensure that our VPS plans not only meet but can exceed their specifications (see Burstable RAM below).

RAID10 Disk Space- RAID10 technology allows a hard drive to keep running even if it has failed. While other hosts will experience hours of downtime in the event of a hard drive failure, our high-end drives can keep running even in the event of a hard drive failure. Our technicians will be able to place the failed drive with a new one with minimal to no downtime. Companies that do not utilize this technology will not be able to boot up their servers until the hard drive has been replaced.

Free Backup Disk Space- We understand how important website backups are and constantly emphasize it to our customers. On all VPS plans, we give you backup disk space at an offsite location at no additional cost so that you can backup all of your websites. We even provide industry leading software to help automate backups and ensure that they are taken daily.

R1Soft Enterprise Continuous Data Protection and Recovery- This industry-leading disastery recovery software comes standard on all of our VPS plans. This will allow you to automate frequent backups of your entire VPS and store them on the free off-site backup location that we give you. In the event that you ever need to restore your VPS to a previous date, you can rest assured that we have you covered!

Burstable RAM- On your VPS, we allot you a certain amount of dedicated RAM. This is RAM that you are guaranteed – your VPS will never have less RAM than this to operate. Between all of the VPS’s ran on the server, there is often an excess of RAM because not all VPS’s utilize all of their RAM at any given time. Burstable RAM is the maximum amount of RAM that your VPS can achieve. With our high end servers, you will often find that your VPS can utilize more RAM than we have actually allocated to you.

Virtuozzo Power Panel- Virtuozzo Power Panel is undisputively the best, most powerful, and most secure virtualization platform in the industry today. It comes with a higher price (meaning that budget VPS providers cannot offer you this) but we believe that it is a necessary cost to ensure complete customer satisfaction. With Virtuozzo Power Panel, you can start, stop, reboot, and monitor your VPS via a web-based control panel.

cPanel/WHM- cPanel/WHM is an industry-standard for control panel and website management. For web hosts, your clients will expect a control panel like this if they do business with you. cPanel/WHM licenses come at a cost and budget VPS providers do not eat this cost for you, meaning that you will have to buy your own license if you wish to offer it to your customers. At XeHost, not only do we offer our VPS clients cPanel/WHM for free but we also offer them Fantastico DeLuxe Auto-Installer – an addon software that enables customers to install many different popular PHP scripts with the click of a button.

Free Firewall Protection- We offer all of our VPS clients free firewall protection to help protect them against hackers, ddos attacks, and many other things that can affect the stability and reliability of their VPS.

24×7 Monitoring- Unlike other providers that require you to monitor your VPS, we will monitor it 24×7 to ensure that it remains online. In the event that it crashes, one of our technicians will immediately restart it for you. If the VPS does not start back up, we will contact you to make sure that you are aware there is a situation and so that you can investigate it accordingly, minimizing the downtime that you will experience.

These are just some of the many features that come with all of our VPS plans. To learn more, simply view the “Virtual Private Servers” section of our website.



Increased Resources, Free WHMCS Billing Panel, End-User Support, and Free Enom Domain Reseller Account for XeHost Resellers!

May 13th, 2010

At XeHost, we strive to stay ahead of the competition. To date, we have strived for excellent customer service by offering a 15-minute response time guarantee on all support tickets as well as offering quality phone support and superior uptime all at a low price. Today, we are proud to announce several changes to our current reseller hosting plans that will further maximize the value that our clients can receive from our packages!

1) Increased Resources- We have tripled the disk space and bandwidth of all of our reseller hosting plans. Rest assured that our quality of service will not change one bit. It is because of our high performance servers and superior network that we are able to offer such incredible plans for the same great low price.

2) Free WHMCS Billing Panel- XeHost is now proud to be listed as a Certified WHMCS Reseller! As a result, we will be offering free WHMCS licenses with all of our reseller hosting plans. WHMCS is a all-in-one billing, support, and client panel that allows you to manage and automate practically every part of your hosting business. This script, which is normally priced at $15.95, is now free for XeHost reseller clients!

3) Free Enom Domain Reseller Account- Enom is one of the largest and most reputable domain reseller providers in the world. Enom, which can be integrated and automated with WHMCS, allows you to register, renew, and transfer domain names for you and your clients. Additionally, it allows you to fully manage every aspect of all the domains that you have registered and even give your clients limited access via an unbranded control panel to their domains! This service, which typically costs $195 for an entry-level plan, is free for all XeHost clients!

4) End-User Support- On our Reseller Silver and Reseller Gold plans, we now offer free End-User Support! Essentially, XeHost Support Staff will act as the technical support department for your hosting company! Whether you’d prefer us to offer support through your billing panel, a third-party helpdesk, or an unbranded helpdesk that we host – you can rest assured that your clients will receive quality 24×7 support branded to your company. This will allow you to offer quality support and prompt service to your clients without increasing your overhead!

5) Free Hosting Template- On our Reseller Gold plan only, we now offer the ability for the client to choose one web hosting template from XeDesigns (up to $150 in value) to receive absolutely free!

 

Not an XeHost reseller yet? Take advantage of all of these features and more by signing up today!  Use the coupon code xereseller with your order for 50% off your first invoice!

 

 



5 Ways to keep your Account Secure

April 5th, 2010

 In today’s society, online hackers pose a huge risk to webmasters, companies, and government agencies alike. While often times server security is your hosting provider’s or IT department’s responsibility, there are several actions that you can take to help ensure that your website and other accounts are safe.

1. Create complex passwords. In most situations where a password is cracked, it is because the password is way too simple. Although you may love your dog, cat, goldfish, child, or anyone else very much, do not use their name as a password. Hackers that use password crackers will be able to gain access to your account way too easy. Instead, using a combination of letters, numbers, and symbols is ideal. For accounts that are case-sensitive, take advantage of using both upper and lowercase letters. The more complex your password is, the harder it will be for a hacker to crack. If you need help creating a good password, try use a website like http://www.goodpassword.com

2. Periodically update your passwords. This is, without a doubt, one of the easiest but often most effective lines of defense that you have. Often times hackers will gain access to somewhere, like your e-mail account, and not take any action to deface it. Instead, they will monitor it over time and can often use it to gain access to other accounts. By periodically updating your passwords, it will lock the hacker out of the account after he has gained access to it. Obviously, the more frequently that you update your account, the better. At the very minimum, we recommend that you update your passwords once every quarter (once every 3 months).

3. Use different passwords for different accounts. This is another simple yet very effective defense against hackers. Often times, hackers will crack your password for one account (ie. a forum login) and then use that password to try gain access to other accounts (ie. your webhosting account). As many people use the same password for everything, this creates an obvious problem. In short, if someone is able to get your password, they will have access to everything you do on the internet. By using different passwords for different accounts, in the event that a forum login gets cracked, your webhosting account is not in jeapordy.

4. Check the last login. Many hosting providers, e-mail applications, etc. now tell you on the main page the IP address, date, and time of the last login. Although your tendency is to completely overlook this, it is a very useful feature to verify that your account is secure. A brief look at this text (which is often located on top of the page once you first login) can tell you if someone has been in your account. Obviously, in the event that you do not recognize the IP address, date, or time, you can simply change your account password. Additionally, use can contact the hosting provider or IT department and request that the IP be blocked from the server.

5. Protect your password. A hosting provider, service provider, IT department, or anyone else will never need to know your password – they have a root login that will allow them access to your account. For this reason, you should never give your password out over the internet. A common way that hackers can gain access to accounts is by sending a phishing e-mail requesting that the user login to the website. Most of the time, you will notice that these links are not actually hosted by the company that it looks like the e-mail is from. This is because they are not – once you login the login credentials will automatically be sent to the hacker. Always make sure that you login to the company’s website, don’t login using any links that you receive via e-mail.



Happy Holidays from XeSolutions!

December 18th, 2009

Happy Holidays to all XE Technology Solutions past, present, and future clients!



XE Technology Solutions on Twitter!

December 16th, 2009

 After much deliberation, upper management has finally decided to put XE Technology Solutions on Twitter! In bringing the company on to this up and coming social network site, we hope to add another means for XeSolutions customers to interact directly with the company. We hope that customers will fully utilize this new means to contact us for support, general concerns, and to just keep in touch! To do so, we invite all customers to “follow” us!

For non-XeSolutions clients, we will be running weekly “Sunday Specials” that will only appear on our Twitter page. If you are in the market for any web services, definitely check out our weekly specials!

To view the XE Technology Solutions Twitter page, simply go to http://www.twitter.com/xesolutions



Hasty Host Acquisition Complete!

December 12th, 2009

 We are very excited to announce that the Hasty Host acquisition has been completed! At this time, not only have all accounts been migrated to us but the public Hasty Host nameservers have been changed to point to our servers. Any client using private nameservers should contact our support team as soon as possible so that we can help re-route them correctly.

 

All clients should be advised that although we did our best to mimic the server configurations of the old Hasty Host server configurations, we needed to change some settings for security reasons. In the event that you notice any errors on your website, please contact our support team immediately so that we can get them resolved for you as quickly as possible.

 

Once again, welcome to the XeHost family! I am certain that you will enjoy your stay!



XeHost Acquires Hasty Host!

December 4th, 2009

Hasty Host

We are very pleased to announce that we have just acquired Hasty Host. By now, all Hasty Host clients have been notified of this acquisition and have already been moved into our billing systems. We expect to have all Hasty host clients moved to our datacenter by the end of next week.

The following e-mail was sent out by Sean to all Hasty Host clients regarding this acquisition:

Greetings!

 

My name is Sean Frank and I am the Chief Executive Officer of XeHost. After much negotiation and planning, we are proud to announce that we have officially acquired Hasty Host. On behalf of the entire XeHost team, we would like to welcome you!

 

We have been providing quality hosting services since 1999 and our reputation for stellar support and uptime speaks for itself. I have every confidence that you will find your stay at XeHost to be very rewarding. We currently have an industry-leading 15-minute average response time guarantee on all support tickets. From this point forward, we request that you submit all support inquiries directly to us (over the next few days the Hasty Host website will point to our domain). To do so, simply go to http://clients.xehost.net and click “Client Area” to login (login information is below). Once logged in, click the “Submit Support Ticket” link to submit a ticket to our support department.

 

I’m sure you are concerned that things will change or that you will need to update your hosting settings. Rest assured, we will make the move to our servers as quickly and painless as possible. We plan to move all clients over early next week and do not plan on having any downtime in the process. Realistically, if I did not send out this e-mail, you would probably not even realize that your website was moved to a different server. You will receive more updates from me about this closer to the time. Additionally, you will be able to view a copy of these updates both in your client area and in our company blog (http://blog.xehost.net).

 

In moving to our network, you will experience a number of different upgrades. Most importantly, we utilize premium bandwidth that will result in decreased latency and faster page loads for you. Although XeHost’s hosting packages are slightly different than those of Hasty Host’s, we will be happy to honor current hosting packages and pricing for as long as you wish to remain with us.

 

****IMPORTANT****

 

You will no longer need to access your Client Area through Hasty Host. All of your Billing and Support needs will be handled through http://clients.xehost.net – our official Client Area. Your login username is simply your e-mail address and your password has been reset to: ******* . In the event that this password does not work for you, simply use the “Forgot Password” link below. Please feel free to change this password once logged in.

 

By the time you received this e-mail, your PayPal subscription to Hasty Host will have been cancelled by someone from the Hasty Host billing department. This means that you will need to manually pay your first invoice with us. When you pay this invoice, if you choose to use PayPall as your payment method, you can create a new subscription so that you have automated billing once again. Alternatively, we also accept Credit Card and Check/Money Order payments. If you’d like to switch to either of these payment methods, simply submit a ticket to our billing department (or e-mail me directly) and we will be happy to assist you.

 

We welcome your questions, comments and concerns. Please contact us if you have any questions and we will get back to you right away. I invite all of you to e-mail me directly at sean.frank@xesolutions.net . Thank you and we are looking forward to serving your hosting needs for many years to come!

 

Best Regards,

 

Sean Frank
Chief Executive Officer
XE Technology Solutions
http://www.XeSolutions.net



R.I.P Geocities

October 29th, 2009

Geocities

 

Just three days ago, one of the internets most popular websites officially closed its doors.  That’s right, as of October 27, 2009, GeoCities has officially closed.

For those not familiar with it, GeoCities was a web hosting service that was founded in 1994. Originally, it was named Beverly Hills Internet (BHI for short). Over time as it continued to grow, many companies invested heavily in advertising with GeoCities. By June 1997, GeoCities was named the fifth most popular website on the internet. In January 1999, during the peak of the dot-com bubble, Geocities was purchased by Yahoo! for $3.57 billion in stock.

GeoCities certainly served as a major asset to the internet. It enabled thousands if not millions of people to easily develop websites and to get involved with the internet. According to a Compete.com study, geocities.com attracted at least 177 million visitors in 2008 alone. Heck, before XE Technology Solutions was conceived many of us had websites hosted with GeoCities. It is with great saddness to see this legacy end.

For all of the previous GeoCities customers who have recently switched to our service, welcome and I assure you that you will enjoy your stay with us!



Business Secret: Find a niche

October 22nd, 2009

One of the key secrets to making any business succeed, especially web hosting businesses, is to find a specific niche and to pursue people within that niche as a target market. In certain industries, such as the web hosting industry, startup costs are very low which makes it very it easy for new companies to enter the industry. In industries like these, sometimes there are hundreds if not thousands of different companies for the consumer to choose from.

 

In an industry like web hosting that has literally thousands of different companies for the consumer to choose from, how do you differentiate yourself? Many of the top companies in the industry spend hundreds of thousands a dollars a year to build a brand for themselves as leading hosting providers in the market. Most companies, however, do not have the sort of funds required to build this type of a brand. So what can they do? Well, it’s simple, find a niche!

 

 

What is a niche?

According to Dictionary.com, a niche is a distinct segment of a market. In other words, it is a certain group of people within the entire market.

 

What are some examples of niches?

Well, there are many. Example niches of the web hosting industry include a YouTube clone sites niche, phpBB forums niche, WordPress blogs niche, etc. Essentially, any “community” or “grouping” of specific but related websites can be considered a niche.

 

Why is this important?

A previously stated, in today’s hosting industry where there are thousands of different providers out there; it is extremely difficult to develop a recognizable brand name for your company. However, if you choose to target a specific niche instead, you are decreasing the amount of competitors that you have drastically. This will make it a lot cheaper and more realistic for you to develop a brand name for yourself and thus for you to succeed in the industry. In essence, you are creating a “specialty” for your company, which would make it more appealing within that niche than one of your competitors who does not target the same niche.

 

Should I only accept sales from people within the niche that I target?

Absolutely not, you should still be open and willing to accept sales from everyone. However, it is important to invest a large majority if not all of your marketing resources towards your niche.